SocialTerms & Conditions
These terms and conditions (‘the Terms’) govern the users (‘you’ or ‘your’) use of www.themiracleoils.com (‘the Website’) and your relationship with The Miracle Oils whose registered office is at 71 -75 Shelton Street, Covent garden, London WC2H 9JQ (‘we’, ‘our’, or ‘us’).
Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms, then please contact us.
By using the Website, you agree to be bound by these Terms. Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice. We will not be liable if for any reason our Website is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.
- Amendments and Updates
We reserve the right to update these Terms from time to time. It is your responsibility to check for such changes. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.
We aim to update our Website regularly and may change the content at any time. If the need arises, we may suspend access to our Website, or close it indefinitely. Any of the material on our Website maybe out of date at any given time, and we are under no obligation to update such material.
You warrant that the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.
The products purchased on this site are for private and domestic use only and are not for re sale. You will notify us immediately of any changes to the personal information by e‐mailing our customer service representatives at:
When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e‐mail address, billing address, delivery address, credit card or other payment information.
- Protecting Your Security
To ensure that your credit, debit, or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases.
We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co‐operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.
By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.
The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer.
Whenever you post any comments or materials to the Website or our social media platforms, you must comply with the content rules set out below. We will not be responsible, or liable to any third party, for the content or accuracy of any materials or posting posted by you. We have the right to remove any material or posting you make on our Website and social media if, in our opinion, it does not comply with the content rules set out below.
You are responsible for postings made on the Website and represent and warrant that the material you provide is your own work and that it is accurate and true. You further agree and warrant that you will not:
- post or include in any message or transfer to the Website, any material which is obscene, indecent, false, misleading, inaccurate, homophobic, sexually explicit, objectionable, racist, sexist or illegal.
- post or transfer anything to the Website, which is damaging to our software, IT systems, data or the Website.
.defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others (including rights of privacy and publicity);
- advertise or offer to sell any Products or services for a commercial purpose.
- conduct or forward surveys, contests, pyramids schemes, or chain letters.
- impersonate another person or entity or falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels.
- use offensive or inappropriate usernames or language.
- promote violence.
- send or post spam or spam links.
- infringe any copyright, database right or trademark of any other person; and/or
- give the impression that the posting emanates from us if this is not the case.
We advise that you do not reveal any personal information about yourself in any postings.
Any posting posted by you will be considered non‐confidential and you will own the copyright in it.
You agree to grant us a perpetual, irrevocable, royalty‐free transferable right and licence to copy, adapt, modify, share, translate, delete in its entirety or create further content from such material at our sole discretion for any purpose.
We have the right to display the name that you submit in connection with such material. We also have the right to disclose your identity to any third party who claims that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights, or of their right to privacy.
We will fully cooperate with any law enforcement authorities or any court order requesting or directing us to disclose the identity of anyone posting or transmitting any information or materials on or through the Website. You must tell us as soon as you become aware of any unlawful or prohibited use of the Website by any third parties.
We reserve the right to edit, refuse to post, or remove any information or materials in whole or in part for whatever reason in our sole discretion.
By submitting your contact details to us in connection with your post you agree that we may contact you about the status of the material you submit and for other administrative purposes.
You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.
All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e‐mail (or by other means if no e‐mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.
Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website.
The conclusion of a contract between you and us will take place when we (i) debit your credit card or debit card (ii) dispatch the goods to you or commence the services, whichever is the later.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.
- Cancellation Rights
If you wish to cancel a order, then please inform us soon as before we dispatch your item.
- Price and Payment
All prices shown are inclusive of VAT (only where applicable ‐ see below) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you.
If your delivery address is within the United Kingdom, no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.
Please note that when shipping goods from outside the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.
Payment can be made by any major credit or debit cards. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non‐delivery.
You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket.
- Eligibility to Purchase
To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must be 18 years of age or over; and register your real name, address, phone number, e‐mail address any other details requested.
By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
All logos, brands and trademarks used on the Website including, but not limited to, The Miracle Oils and the The Miracle Oils logo are owned by The Miracle Oils. You may not use these without our consent.
- Limitation of Liability
Notwithstanding any other provision in the Terms, nothing in these Terms:
- affect or limit your rights as a consumer under English law; or
- will exclude or limit our liability for death or personal injury resulting from our negligence.
The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.
Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website, we will attempt to correct this as soon as we reasonably can.
We disclaim all liabilities in connection with the following:
- incompatibility of the Website with any of your equipment, software or telecommunications links;
- technical problems including errors or interruptions of the Website; unsuitability, unreliability, or inaccuracy of the Website; and
- failure of the Website to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.
- International Users
The Website is controlled, operated, and administered within the United Kingdom and we make no representation that any Website content is appropriate or available for use at any other location outside the United Kingdom. If you access the Website from a location outside the United Kingdom, you are responsible for compliance with all local laws.
We do not accept any liability arising from any attempt by you to purchase or any subsequent delivery of products if such action is prohibited or illegal where you are ordering from or having the products delivered to. Legal advice should be taken in cases of doubt and you shall remain wholly responsible for ensuring that you are permitted to purchase our products from where you access the Website from and import them.
- Entire Agreement
These Terms form the entire basis of any agreement reached between you and us.
- Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
Refunds & Returns
- Our Returns Policy
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately within 5 days of the tracking showing as delivered.
Before attempting to return an order, you will need to contact our customer service team.
We are not accepting any returns and refunds during this pandemic for health and safety reasons.
- Your statutory rights
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government’s website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.
- Right to Cancel
You have the right to cancel your order by getting in contact with us soon as possible.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by email. Once your order has been dispatched we will be unable to cancel the order.
4. What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.
We will review each case individually when considering the return of the product; in some cases, we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
5. What should I do if my item is damaged or missing?
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods, and contact us immediately. Refusal may result in a delay of the parcel being returned.
You can contact us through your account using the online message centre. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.
If you notice that an item in your order is missing, please contact us so we can investigate this further. You have 5 days to notify us via email of any missing items from the date of showing as delivered on the tracking and send us the relevant information required by our team, if this is out of the 5 day period we will not refund or replace the goods. We may contact the courier to investigate further, if they accept liability we will either replace or refund for the amount the courier has covered to pay or if they refuse liability for the claim submitted we will not replace or refund in such circumsatances. We may also involve the police and require the customer to fill out a non receipt of goods disclaimer form which will be used to share with the courier and authorities.
6.How do I report a fault with my product?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.
To do this, we ask that you contact us through your account using the online message centre. Please provide details of the fault and where possible attach pictures to your message.
7.Will you refund my postage costs to return an item?
We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
- If we sent you the wrong item
- If the item is damaged or faulty
We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.
We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
If your parcel has been sent back to us from the courier due to incorrect/unrecognisable address, we will contact you to let you know. We will refund you the cost of the order excluding the delivery that was paid by yourself at the time of ordering, we will also deduct any additional delivery fee that was occurred sending the order back to us. If the item does not get sent back to us, we will not be able to refund you in this case. If your order/tracking number is showing as delivered but you have not received it, it is your responsibility to contact the courier within 7 days of the tracking showing as delivered. You may need to fill in an online claim form on the courier website, we will also be happy to assist in this. We would then need to wait for a response back from the courier after they investigate. If the courier accepts liability of misplacing or delivering at the incorrect address, we will either refund you for your order or send you a replacement, but if the courier state they are not at fault we will not be responsible to refund you for the order in this case. Please check around the property and with family and neighbours before making a claim for a lost or delivered parcel.
Due to Covid-19, some borders being closed Royal Mail and other couriers’ companies we use have been majorly affected, this means delivery times are exceptionally slower than usual. We are not responsible for the delay in delivery time as we will continue to dispatch all orders on time. You can check your tracking or contact royal mail/courier service used for more information regarding your delivery. We do advise to wait at least 30 days before making a claim. Please note during this busy pandemic some deliveries in the UK are taking up to 3 months so please consider this before placing an order. As some borders are closed this will also mean a delay in international orders and we are unable to give time frames to when you will receive your parcel.
If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact us by email
*Unfortunately, due to health protection and hygiene reasons, we are unable to accept cancellation of your order or offer a refund or exchanges.